If you are having issues logging into please send an email detailing the issue you are having, ensuring to note your device model, device serial number and last known password.
Bushnell watch not turning on? If you have a Bushnell watch that will not turn on, has lost power or seems to have died, first connect the unit to power to ensure the unit is receiving charge, hold down the bottom right hand button for up to 15 seconds. This is the power (ON/OFF) button that can be used for switching the unit on and off.
Bushnell Phantom Frozen? Hold down the bottom left hand button and power button together for 15 seconds or until the unit switches off then turn it back on using power button. This will reboot the device and it will no longer be frozen. Going forward please turn the Phantom off before connecting the device to power. When connected to a power source the device will then power itself up.
Single Course Update
Go to www.bushnell.igolf.com
Log in with your email and password (top right of the page)
Click Device set up once logged in.
Click on DOWNLOAD PLUG IN
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Allow the Installing Igolf Sync Setup (wait for the status to say complete)
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Once the Igolf sync wizard has completed click FINISH
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Look in the top right hand corner and LOG OUT.
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Locate your downloads folder on your desktop can be found by clicking on the START button ( red, green, blue, yellow icon)
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You should see a DOWNLOADS file click on this
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A list in alphabetical order will appear locate the file “ igolf plugin” Right Click & RUN
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Close the web browser down ( click on the “x” in the top right hand corner of the page)
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Find your Internet icon and open a web page (most likely will load your default home page)
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Load in www.bushnell.igolf.com
Login with your email and password for the GPS in the top right of the page.
Plug you GPS in to the computer (only Neo Plus hand held units and Hybrids must be switched off)
You should see DEVICE SETUP & SEARCH COURSES in orange.
Click on SEARCH COURSES.
Type in your home course and search.
The next screen will show the courses with your search field- click on the line that applies to you golf course.
You will then see your device say CONNECTED IN ORANGE on the computer screen.
Click DOWNLOAD GPS COURSE FILE.
Bluetooth connectivity with The App
If your device is not connecting to your Bushnell App via Bluetooth the below troubleshooting may be helpful to assist the devices connecting.
1. Reset the device Bluetooth
2. Sign out and close the Bushnell App
3. Reset mobile device Bluetooth
4. Remove/Forget the device from mobile Bluetooth menu
5. Hard reset your Bushnell Device
6. Re-attempt Bluetooth connection
Error Code
If your device has an error code that may mean that the files have been removed or corrupted. This can happen a number of ways.
If your device is plugged into any type of Chromebook/Google laptops it may cause an error and delete/corrupt the files.
Chromebooks use a different file structure system from Windows/Mac, so the device files can become corrupted or erased when plugged into Chromebooks.
Additionally, plugging them into other electronic devices that might have a USB port, such as a home stereo or TV as an example, can also cause the file errors.
As for the cases where the device is plugged into a windows or mac computer, safely ejecting is really the only certain way to prevent corrupted or lost files. However, if you have the device plugged in and the www.bushnell.igolf.com website is open, the website is designed to do this for you, which you have likely seen when it asks to click “disconnect device”, or “keep connected” after an update finishes.
An error can sometimes come up at this point (Error 1400).
This is due to the command to eject is on the website and outside of windows (or the mac system), security or antivirus software can often block the signal sent to windows/mac to eject the USB device properly.
Another way a device may lose files or become corrupted is by sudden unexpected loss of power to the device.
There are many other potential causes for Error Codes, but the bottom line is safely ejecting can almost always prevent the errors. The Error Codes can normally be removed and the device reset by having it wiped and reloaded to function normally again. This can be done by yourself following the below steps for 'Rectifying Error Codes'
Rectifying Error Codes
If your device presents with an error code the below steps can be followed to clear the error code and reinstate the files
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Connect the device to the computer and locate the corresponding USB drive.
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On windows, right-click the USB drive then click on “format”. If on a mac you will still need to format the device per the mac settings. This may say that the formatting has failed, but that is fine, proceed to Step 3
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Download the appropriate “setup” file then copy/paste it onto the empty USB drive. (be sure they are named exactly ion.setup, ghost.setup, EXCEL.STP and so on once on the USB drive)
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Ghost.setup downloadable file can be found at the below link
https://drive.google.com/open?id=14DE03XL66y59fLDHBGYCK_fV5W-ud6H2
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Ion.setup downloadable file can be found at the below link
https://drive.google.com/open?id=1kgsZLaegMdM-Fzb-6PZBI8VVYCf7L1MX
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EXCEL.STP downloadable file can be found at the following link
https://drive.google.com/file/d/1kqFm7j6xAzyKsChsIMDKPzcgGJ9UJEHX/view?usp=sharing
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PHANTOM.STP downloadable file can be found at the below link
https://drive.google.com/open?id=1AFIpn0E75xcy9OGFmsMObL8QAybfdu7I
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HYBRID2.STP downloadable file can be found at the below link
https://drive.google.com/file/d/1aDPcE0LTV7bKjHGbXGL26mJCdeXIhLhu/view?usp=sharing
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ION2.STP downloadable file can be found at the below link
https://drive.google.com/file/d/1pY3ZWZwGOUDt6h4YyqeRygRj70SwRET-/view?usp=sharing
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Visit www.bushnell.igolf.com and log in to your account with your device connected. The website should automatically pop up saying a firmware update is available. Follow the steps per the website to perform the update. This will download any missing files onto the device and ensure it is in working order.
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Remove the device from the computer, ensuring to safely eject, and test the device. Please ensure that you are outside when you test the device.
Satellite Connection - Bushnell Neo Ghost
GPS Units work off satellites, meaning the unit cannot pick up courses until the satellite has reception.
step 1.
Turn on the Ghost and Press MENU
PLAY GOLF /
SETTINGS
STEP 2.
You will then see PLAY GOLF / SETTINGS
You must wait here DO NOT Press PLAY GOLF

You must then wait for satellite bars to appear in the top right hand corner.
You can then press PLAY GOLF.